Refund & Returns Policy for AllCityRoofing

At AllCityRoofing, we want every customer to shop with confidence. We understand that there may be times when you need to request a return, exchange, or refund, and this Refund & Returns Policy explains how those requests are handled for orders placed through our website.

As an online store offering health and wellness products, we aim to keep our returns process clear, fair, and easy to understand. Please review the information below carefully before sending back any item.

1. Return Eligibility

Our return policy applies for 30 days from the date of purchase. If more than 30 days have passed since your order was placed, we may not be able to offer a full refund or exchange.

To qualify for a return, the item must meet the following conditions:

  • it must be unused

  • it must be in the same condition in which it was received

  • it must be returned in its original packaging

  • valid proof of purchase must be provided

All returned items may be inspected before a refund, exchange, or replacement is approved.

2. Non-Returnable Items

For hygiene, safety, and product integrity reasons, some items cannot be returned.

These may include:

  • perishable goods or items with a short shelf life

  • certain supplements or health products with limited expiry dates

  • intimate or sanitary goods

  • gift cards

  • downloadable software products

  • unsealed health and personal care items

  • products not suitable for return due to hygiene or health protection reasons

Because certain wellness and personal care products require strict handling standards, opened or unsealed items may not be accepted for return.

If you are unsure whether your item is eligible, please contact our support team before sending it back.

3. Proof of Purchase

To process any return request, we require valid proof of purchase. This may include:

  • your order confirmation email

  • purchase receipt

  • transaction confirmation

  • any other details that help verify your order

Please do not send your purchase directly to the manufacturer unless we specifically ask you to do so. All return requests should first be reviewed through AllCityRoofing.

4. Refund Process

Once your returned item has been received and inspected, we will notify you by email to confirm that your request has been reviewed.

After inspection, we will let you know whether your refund has been:

  • approved

  • rejected

If your refund is approved, the amount will be sent back to your original payment method. Please note that refunds may take several business days to appear, depending on your bank, card issuer, or payment provider.

Processing times may vary based on the policies of your payment provider.

5. Sale Items

Only regular-priced items may be eligible for a refund. Unless otherwise required by law, sale items and discounted products are generally non-refundable.

We recommend reviewing product details carefully before purchasing items offered at a promotional or discounted price.

6. Late or Missing Refunds

If you have received confirmation that a refund was issued but it has not yet appeared, please complete the following steps before contacting us:

  1. Check your bank account again.

  2. Contact your card provider, as refunds can take time to appear.

  3. Contact your bank, as there may be additional processing delays.

If you have completed these steps and still have not received your refund, please contact us at:

[email protected]

We will do our best to help review the status of your refund.

7. Exchanges for Damaged or Defective Items

We only replace items if they are defective, damaged, or received in an unsatisfactory condition due to a verified issue. If you need to exchange an item for the same product, please contact us first by email so our team can review the issue and provide the next steps.

For exchange requests, please contact:

[email protected]

If your exchange is approved, return instructions will be provided. Approved items may need to be sent to:

28 Botanic Road, Dublin, Ireland

To help us process exchange requests more efficiently, we recommend including your order details and, where possible, clear photos of damaged or defective items.

8. Gift Returns

If the item was marked as a gift at the time of purchase and shipped directly to you, you may be eligible to receive a gift credit for the value of your approved return.

If the item was not marked as a gift, or if the order was first shipped to the purchaser, the refund will usually be issued to the original buyer through the original payment method.

9. Return Shipping

If you need to return a product, please do so only after contacting us and receiving return guidance.

Return address:

24 Highfield Road, Edgbaston, Birmingham, B15 3DU, United Kingdom

Please note:

  • you are responsible for your own return shipping costs

  • original shipping fees are non-refundable

  • return shipping costs are not reimbursed unless otherwise agreed or required by law

  • for higher-value items, we recommend using tracked shipping or shipping insurance

While we aim to handle returns fairly, we cannot guarantee receipt of items that are lost or delayed in transit without tracking confirmation.

10. Important Return Guidance

Before returning any item, we strongly recommend contacting our support team first. This helps ensure that:

  • your item is eligible under our refund policy

  • you receive the correct return instructions

  • your request can be reviewed more quickly

  • avoidable delays can be reduced

Returns sent without prior contact or without enough order information may take longer to process.

11. Need Help?

If you have questions about returns, exchanges, refunds, or order-related concerns, please contact our support team.

Email:
[email protected]

At AllCityRoofing, we are committed to providing clear support, responsive service, and a fair returns process wherever possible.